ABOUT US
The Story Behind Plum Wings
Plum Wings began with a deeply personal experience.
Shortly after relocating to a new city, the founder of Plum Wings discovered she was expecting her second child. With no close friends or family nearby, she navigated pregnancy and prepared to welcome her baby without the support system she had previously known.
Her delivery became a traumatic and medically complex experience that required emergency surgery. Recovery was long and difficult, yet she still had to care for a newborn and an older child while trying to regain her strength.
During that period, she searched online for help and found someone who agreed to provide support. But on the day the person was scheduled to begin, she simply did not show up. With no formal process or agency to turn to, the founder was left without the help she had been counting on at a time when she needed it most.
The experience also raised a bigger question: How could families know who they were inviting into their homes? Finding someone online was easy. Knowing whether that person was dependable, properly screened and genuinely suited to the family’s needs was much harder.
That season revealed a wider need. Families deserved more than an online profile or an informal agreement. They needed a thoughtful and accountable way to find, screen and hire the right people for their homes, with guidance throughout the process and support when a placement did not work out.
The founder’s professional background in coordinating care and supporting individuals and families gave her a unique understanding of both sides of that need. Families wanted confidence, guidance and accountability, while qualified candidates needed meaningful opportunities with employers who respected their skills and valued their contributions.
Plum Wings was created to bring those two sides together through a thoughtful, structured and dependable placement process.
The agency also benefits from Human Resources expertise that informs its approach to candidate screening and selection, strengthening its ability to identify suitable candidates and provide families with the information they need to make confident hiring decisions.
Today, Plum Wings Family Care Agency is a licensed Alberta employment agency specializing in the placement of nannies, caregivers and household support professionals. We take time to understand each family’s needs, identify suitable candidates and guide families through the placement process with greater clarity and confidence.
Plum Wings does not directly employ the candidates it places. Instead, we help families find and hire the right person for their household, while each family remains the employer and makes the final hiring decision. Our support continues through the transition, helping families and their new hire move into the placement with greater confidence.
What began with one mother’s search for dependable support has grown into a commitment to helping other families find it with greater confidence, structure and accountability.
At the heart of Plum Wings is a simple belief: every family’s needs are different, and finding the right support begins with finding the right person.
Our Vision
We envision a future where families, especially mothers, experience less of life’s everyday pressures because dependable support suited to their unique needs is easier to access. At the same time, we seek to create meaningful income opportunities for qualified and capable candidates by connecting them with families who need and value their skills. We aspire to be a trusted name in family and household staffing, recognized for creating these connections with integrity, care and accountability.
Our Mission
Our mission is to ease the everyday pressures experienced by families, especially mothers, by helping them find dependable support for their homes and loved ones. Through careful screening, personalized matching, clear guidance and reliable placement support, we connect families with suitable nannies, caregivers and household support staff so they can make confident hiring decisions and enjoy more supported, manageable lives.
We are committed to:
Helping families find the right person for their unique needs and household
Maintaining a thorough and thoughtful candidate screening process
Making placements based on each family’s needs, preferences and expectation
Providing clear guidance and support throughout the recruitment and hiring process
Creating meaningful employment connections for qualified nannies, caregivers and household support professionals
Because finding the right person for your home should feel thoughtful, supported and reassuring.
We are committed to:
Helping families find the right person for their unique needs and household
Maintaining a thorough and thoughtful candidate screening process
Making placements based on each family’s needs, preferences and expectation
Providing clear guidance and support throughout the recruitment and hiring process
Creating meaningful employment connections for qualified nannies, caregivers and household support professionals
Because finding the right person for your home should feel thoughtful, supported and reassuring.
CORE GOALS
Make Finding Support Easier
Simplify the process of finding suitable nannies, caregivers and household support professionals for families.
Provide Placement Support & Accountability
Remain a point of contact throughout the placement process and provide applicable replacement support when a placement does not work out.
Prioritize Thorough Screening
Maintain a careful screening and verification process so families can make more informed and confident hiring decisions.
Create Thoughtful Matches
Consider each family’s needs, preferences and household requirements when identifying suitable candidates for placement.
Create Meaningful Employment Connections
Connect qualified nannies, caregivers and household support professionals with families who need and value their skills.
Support Confident Hiring Decisions
Provide families with candidate information and guidance throughout the placement process while keeping the final hiring decision in their hands.
FAQ
What types of professionals does Plum Wings place?
We place nannies, newborn care specialists, caregivers, senior support professionals, disability support workers, housekeepers, family assistants, house managers and other household support professionals based on each family’s needs.
How does the placement process work?
Start by telling us what you’re looking for. We review your staffing needs and preferences, search and screen suitable candidates, and present eligible profiles for your consideration. You choose who you would like to interview and make the final hiring decision.
Are candidates screened?
Yes. Screening is an important part of our placement process. Requirements may vary by role, but can include identity and eligibility verification, interviews, reference checks, relevant credentials and criminal record/vulnerable sector checks where applicable. We clearly communicate the screening completed for candidates presented to you.
Who employs and pays the person I hire?
The family or hiring client becomes the employer and is responsible for wages, payroll, applicable deductions, employment standards, and other employer obligations. Plum Wings will support you through the placement and transition process, providing guidance to help you move confidently from candidate selection to welcoming your new hire into your home.
How long does it take to find someone?
Placement timelines vary depending on the role, schedule, location, qualifications and other requirements. We focus on finding suitable candidates rather than promising a specific placement date.
What if my placement doesn't work out?
Depending on the placement package selected, your placement includes a specified replacement-guarantee period. If the placement ends within that period and the applicable terms are met, Plum Wings will assist with a replacement search.
Do you offer temporary, permanent, full-time and part-time placements?
Yes. We can assist with temporary/short-term and permanent/long-term placements, including full-time, part-time, live-in and live-out arrangements, depending on candidate availability and the requirements of the role.
Does Plum Wings provide medical or home-care services?
No. Plum Wings is a placement agency and does not directly provide medical or home-care services. However, where a family requires medically trained or regulated care, we can assist with recruiting and placing appropriately qualified healthcare professionals based on the needs of the position. The family remains the employer, and any regulated professional is responsible for practising within their applicable professional scope and requirements.
Where do you provide placement services?
Plum Wings is based in Alberta and is licensed as an employment agency in Alberta. Availability outside Alberta depends on the applicable requirements in the jurisdiction where the placement will occur.
Can you screen someone I've already found?
Yes. Families who already have a prospective candidate can use our Screen My Candidate service for applicable third-party screening and verification options without purchasing a full placement service.
Do candidates pay Plum Wings to find work?
No. Candidates are not charged a fee for being recruited or placed in employment through Plum Wings.
How do I get started?
Select Find Your Family Support Staff and tell us about your family, the position and the type of support you’re looking for. We’ll guide you through the next steps.
How do I contact Plum Wings Family Care Agency?
You can contact us through our website, email (care@plumwingsfamilycare.com or plumwingfamilycare@gmail.com), phone, whatsapp (780-232-2279) or the Chat With Us feature. Whether you’re a family looking for support or a candidate interested in joining our talent network, we’ll be happy to guide you through the next steps.
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