Household roles can sometimes overlap, and you don’t need to know the perfect job title before contacting us.

Tell us what you need help with, and we’ll help you define the position and identify the type of professional who may be the best fit.

• Housekeeper

For households that primarily need hands-on help keeping the home clean, tidy, and well maintained.

Responsibilities may include:

• General cleaning
• Laundry and ironing
• Changing linens
• Kitchen and bathroom cleaning
• Tidying and organizing
• Other agreed household upkeep

For example: If your main concern is keeping up with cleaning, laundry, linens, and general household upkeep, you’re most likely looking for a Housekeeper.

• Family Assistant

Think of a Family Assistant as an extra pair of hands for busy family life.

This role is ideal when the support you need extends beyond cleaning and involves helping with the practical tasks that keep your family’s everyday routine moving.

Responsibilities may include:

• Grocery shopping and errands
• School or activity pickups
• Meal preparation
• Family scheduling
• Children’s activities
• Returns and household shopping
• Appointment coordination
• Household organization
• Other everyday family tasks

For example: If you’re thinking, “I need someone to pick up the kids, buy groceries, return packages, prepare dinner, and help me stay on top of family appointments,” you’re probably looking for a Family Assistant.

• Personal Assistant

A Personal Assistant focuses more on supporting an individual with personal and administrative responsibilities.

Rather than primarily managing the household or family routine, this person helps organize the day-to-day affairs of an individual.

Responsibilities may include:

• Calendar management
• Scheduling appointments
• Correspondence
• Reservations and bookings
• Travel arrangements
• Personal errands
• Research
• Paperwork and administration
• Personal organization

For example: If you’re thinking, “I need someone to manage my calendar, book my appointments, organize travel, handle correspondence, make reservations, and help me stay organized,” a Personal Assistant may be the better fit.

• House Manager

A House Manager focuses on coordinating and overseeing the operation of the household.

This is generally a higher-responsibility household role for families who need someone to take greater ownership of making sure things around the home are organized and running properly.

Responsibilities may include:

• Coordinating household schedules
• Managing household supplies
• Scheduling maintenance and repairs
• Coordinating contractors and vendors
• Managing deliveries and household services
• Organizing household systems
• Coordinating other household staff where applicable
• Overseeing general household operations

For example: If you’re thinking, “I need someone to make sure this house runs properly — coordinate the cleaner, call the plumber, schedule repairs, manage household supplies, and stay on top of everything that needs to happen around the home,” you’re likely looking for a House Manager.

• Nanny-Housekeeper

A Nanny-Housekeeper combines childcare with hands-on household work.

Unlike a traditional nanny whose household responsibilities are generally centered around the children, this position includes agreed responsibilities for the wider household as well.

Responsibilities may include:

• Childcare and supervision
• Children’s routines and activities
• General cleaning
• Family laundry
• Tidying and organization
• Meal preparation
• School runs
• Other agreed household duties

For example: If you’re thinking, “I need someone to care for my children, but I also need help with cleaning, laundry, tidying, and preparing meals,” a Nanny-Housekeeper may be the right position.

• Nanny-House Manager

A Nanny-House Manager combines childcare with household management.

The key difference between this role and a Nanny-Housekeeper is the type of household responsibility involved.

A Nanny-Housekeeper is generally more hands-on with cleaning and household chores, while a Nanny-House Manager takes greater responsibility for organizing, coordinating, and helping manage the household alongside childcare.

Responsibilities may include:

• Childcare
• Children’s schedules and activities
• Family calendar coordination
• Household organization
• Managing household supplies
• Scheduling appointments
• Coordinating vendors and contractors
• Organizing maintenance and repairs
• Managing household logistics
• Other agreed household-management responsibilities

For example: If you’re thinking, “I need someone to care for my children, but while they’re at school, I also need that person coordinating appointments, household schedules, supplies, repairs, and vendors,” you’re probably looking for a Nanny-House Manager.

• Family Cook

For households looking for someone to take responsibility for regular meal preparation.

The position can be structured around your family’s schedule, food preferences, dietary requirements, and the number of meals or days of support required.

Responsibilities may include:

• Meal planning
• Grocery coordination or shopping
• Food preparation
• Cooking family meals
• Preparing meals in advance
• Kitchen organization related to meal preparation
• Accommodating agreed dietary requirements

For example: If your main need is having someone plan and prepare regular meals for your household, you’re likely looking for a Family Cook.

• Private / Family Driver

For families looking for dependable transportation support as a dedicated household responsibility.

Responsibilities may include:

• School and daycare transportation
• Appointments
• Children’s activities
• Airport transportation
• Family errands
• Transportation for family members
• Other scheduled trips

Where driving is an essential responsibility, applicable driver’s licence and driving-record verification can form part of the screening process.

For example: If you primarily need someone to handle school runs, appointments, activities, and other regular family transportation, you’re likely looking for a Private / Family Driver.

Family Assistant, Personal Assistant or House Manager?

These positions can overlap, so the easiest way to understand the difference is to consider who or what the person is primarily supporting.

Family Assistant – Supports Everyday Family Life

Think:

“I need help with school pickups, groceries, errands, meal preparation, family appointments, and keeping our everyday routine moving.”

A Family Assistant is an extra pair of hands for the family.

Personal Assistant -Supports an Individual

Think:

“I need help managing my calendar, appointments, correspondence, bookings, travel, paperwork, and personal errands.”

A Personal Assistant helps an individual stay organized and manage personal or administrative responsibilities.

House Manager- Manages the Home

Think:

“I need someone to coordinate repairs, contractors, household supplies, service providers, schedules, and make sure everything around the home gets taken care of.”

A House Manager helps coordinate and oversee the household itself.

An Easy Way to Remember

Family Assistant = helps the family get things done.

Personal Assistant = helps an individual stay organized.

House Manager = helps keep the household running.

There can naturally be overlap between these positions. We focus on the actual responsibilities you need covered, rather than trying to force your household into a particular job title.

Nanny-Housekeeper or Nanny-House Manager?

Both positions combine childcare with responsibilities beyond traditional nanny duties, but the household component is different.

Nanny-Housekeeper

Childcare + hands-on household work

Think cleaning, laundry, tidying, meal preparation, and other agreed household chores alongside childcare.

Nanny-House Manager

Childcare + household coordination and management

Think schedules, household organization, supplies, appointments, vendors, maintenance coordination, and other household logistics alongside childcare.

If your position contains elements of both, that’s okay. We’ll help you define the responsibilities before beginning the search.